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Window Cleaning FAQ - Your Questions Answered
Welcome to our window cleaning FAQ page. Here you'll find answers to the most common questions we receive about our professional window cleaning services. Whether you're curious about pricing, booking procedures, payment options, or service areas, our comprehensive FAQ covers everything you need to know. We serve customers across Berkshire, Hampshire, Wiltshire, and Oxfordshire, and we're committed to providing transparent, helpful information to both existing and potential clients. If you can't find the answer you're looking for in our window cleaning FAQ section, please don't hesitate to contact us directly.
Frequently asked questions
General Window Cleaning QuestionsProperty Types & Add On ServicesPricing - Quotes & PaymentScheduling - Communication & ReliabilityStaff - Safety & StandardsCommercial & Business ClientsAreas & Local Coverage
What’s included in your window cleaning service?
We clean the glass, frames, sills, and doors every visit — not just the glass. This ensures your entire window area looks spotless and well-maintained.
How Often Should I Have My Windows Cleaned?
Most customers choose a 4-, 6-, or 8-weekly cycle, depending on local conditions. Regular cleaning keeps your property looking its best all year round.
Do you clean windows in the rain?
Yes — rain doesn’t affect our pure-water system. We only postpone cleans during storms or high winds for safety reasons.
What is pure-water window cleaning?
Our pure-water system filters tap water through multiple stages to remove minerals and impurities. This leaves a streak-free, crystal-clear finish with no residue.
What are the benefits of pure-water cleaning?
• Streak-free results with no detergents
• Safe from the ground, up to three storeys high
• Eco-friendly and chemical-free
• Longer-lasting clean as no residue attracts dirt
Can you reach upper floors or hard-to-access windows?
Yes — our lightweight carbon-fibre poles reach up to 45ft, safely cleaning upper windows, skylights and dorma windows from the ground.
Do you clean inside windows as well?
Yes — we offer internal window cleaning using traditional squeegee methods for a professional finish indoors.
Do you clean leaded or Georgian windows?
Yes, we do! We use soft brushes and low-pressure water to safely clean delicate leaded or Georgian windows.
How do you ensure a streak-free finish?
Because our water is completely purified, it dries naturally with no marks or residue.
Do I need to be home for the clean?
No — as long as we have safe access, we can complete your clean while you’re out. We’ll send reminders before each visit.
Can your cleaning method remove paint or plaster marks?
Our cleaning system effectively removes dirt, dust, and organic buildup. However, it may not eliminate builders’ residue, paint, stickers, adhesives, or chemical stains. For new-build or renovation cleans, a specialist quote may be required.
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